Return & Refund Policy
Last Updated: March 27, 2025
Overview
You may return eligible items within 30 days of purchase. Returns after this period will not be accepted.
Eligibility
✅ Accepted Returns:
- Items must be unused, undamaged, and in original packaging (including security tags and certificates).
- Proof of purchase (order number or receipt) is required.
❌ Non-Returnable Items:
- Customized jewelry (e.g., engraved pieces)
- Earrings (due to hygiene concerns)
- Gift cards or digital certificates
- Final sale items marked “Non-Refundable”
Refunds
- Process:
- Returns undergo a quality inspection within 5 business days of receipt.
- Approved refunds are issued to your original payment method within 7-10 business days.
- Partial Refunds: Issued for items with signs of wear, altered settings, or missing certifications (e.g., GRA reports).
Exchanges
We exchange items only for:
- Manufacturing defects (e.g., loose prongs, discoloration)
- Damage during shipping (report within 48 hours of delivery)
Process: Email [returns@jiudiamond.com] with photos/videos of the issue. A prepaid return label will be provided for verified cases.
Special Cases
- Gifts:
- If marked as a gift, a gift certificate will be issued upon return.
- Unmarked gifts will be refunded to the original purchaser.
- Sale Items: Only full-priced items are refundable.
Shipping
- Return Address: [Your Physical Address Here]
- Costs: You cover return shipping. Refunds deduct return shipping fees.
- Tracking: Recommended for high-value items. We are not responsible for lost returns.
Contact
For assistance, email [support@jiudiamond.com].
Key Highlights:
- 30-day return window
- Strict quality checks for authenticity
- No refunds on customized or final sale items
- Expedited resolution for defective/damaged goods
